How to Get Your eBay Account Suspended: Most Frequent Reasons

A suspension notice email is not a rare thing for those who sell on eBay. The reason of such quite sad statistics is that eBay is very strict in checking products before they are listed on the marketplace.

In case you decided to use Store Manager's eBay Integration addon to export your merchandise from your Magento or PrestaShop store to eBay marketplace, the rules still remain the same. The module does not soften eBay products listing policy in any way and takes no responsibility for eBay account suspension due to its full compliance with this policy.

Among new and weird methods of violation that we've met was attempt to publish adwords ads in eBay product description. Do not try to fool eBay as you will be suspended forever without any option to recover your account or buy/sell on eBay ever.

Since the list of eBay restrictions is very long and contains many nuances, we will try to describe and explain a bunch of the most frequent reasons of eBay account suspension.

Selling items forbidden either within or outside eBay

Let's figure out what kinds of goods are not allowed to be sold on eBay:

  • Products violating copyright rules (for example, media, software or paintings etc.);
  • Food;
  • Medical drugs and devices;
  • Material which is racially or ethnically offensive;
  • Items for adults only;
  • Animals and preserved or mounted specimens;
  • Cosmetics;
  • Used clothing;
  • Alcohol and tobacco;
  • Weapons and knives.

More detailed list can be found here.

Directing customers to online pages providing other information than product details

You are allowed to place an address and phone number of your store. However, putting links to other pages containing your products or services will be fairly recognized as an advertisement and may become the reason of your eBay account suspension.

Putting false and incorrect information

Provide clear and accurate descriptions of your products avoiding keywords spamming in any parts of listing including images and meta tags etc.

Using profanity language

eBay may suspend your account for using offensive language in any public areas of eBay website including profiles, listings, chat rooms etc.

Violating eBay fees policy

There is a bunch of rules regulating paying eBay fees. Violation cases include:

  • Offers to buy products outside eBay;
  • Excessive shipping charges;
  • Offering to choose between two absolutely different products (for example, sunglasses and a shirt);
  • Listing items in a wrong category;
  • Avoiding to pay reserve price fees (cancelling bids because the seller’s price was not met);
  • Not following eBay warranties policy.

Applying tools which can damage eBay page template

It is prohibited to use HTML or JavaScript elements on eBay website because of the risk to damage the page’s structure.

Putting in product listing unique (often antique or handmade) items which are offered on other pages

If an item listed on your eBay page is unique and its inventory is set as 1, it means it cannot be substituted by other items. Consequently, if it is bought on another site, it becomes out of stock on any other page. Such unhonest tactic is most likely to cause negative feedback from customers and lead to penalties or account disabling.

Violating VeRO (Verified Rights Owner) policy

If your product listing or separate items somehow infringe the intellectual property rights of other sellers, such listings or items may be removed by eBay.

Violating the rules of sale completion policy

Such cases include:

  • Selling an item considerably different from the one described in the listing;
  • Requiring excessive fees for an ordered product or its shipment;
  • Not accepting PayPal payment via credit card regardless of putting a PayPal logo in your listing.

We hope, this article was useful for you and you recognized the reason why your eBay account has been suspended. If you have faced with any other reasons of account suspension, please share them with us in comments below to help users who are thinking about same tricks avoid suspension.

If your store is based on Magento or PrestaShop shopping platforms, you are welcome to download a trial version of Store Manager application and use eBay Integration module to create your product listings on eBay in a smooth and easy way.

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